Service Delivery Policy

1. Introduction

Rather Software House (OPC) Private Limited provides digital services including software development, web applications, mobile apps, and IT solutions. As we deliver digital services rather than physical products, this policy outlines our service delivery process, timelines, and expectations.

2. Service Delivery Timelines

2.1 Standard Timelines

Estimated delivery timelines based on service type:

• Basic Website (Starter Package): 7-14 business days
• Professional Website: 14-21 business days
• E-commerce Website: 21-30 business days
• Mobile App (Basic): 30-45 business days
• Mobile App (Advanced): 45-60 business days
• Custom Software: 60-90 business days
• Enterprise Solutions: 90+ business days (project-specific)

Note: These are estimated timelines and may vary based on project complexity, scope, and client responsiveness.

2.2 Timeline Start Date

Project timeline begins after:

1. Payment confirmation received
2. Project kick-off meeting completed
3. All required content, access, and materials provided by client
4. Project scope and requirements finalized in writing

3. Delivery Process

3.1 Project Milestones

Projects are delivered in phases:

• Phase 1: Requirements analysis and planning (Day 1-3)
• Phase 2: Design mockups and architecture (varies by project)
• Phase 3: Development and implementation
• Phase 4: Testing and quality assurance
• Phase 5: Client review and revisions
• Phase 6: Final delivery and deployment

3.2 Communication

Throughout the project:

• Regular progress updates via email/phone
• Weekly status meetings (for projects over 30 days)
• Milestone demonstrations before proceeding to next phase
• 24-48 hour response time for client queries

3.3 Final Delivery

Upon project completion, you will receive:

• Complete source code (if applicable)
• Deployment on your server or our hosting
• Documentation (user manuals, technical docs)
• Admin panel access credentials
• Basic training (as per package)
• Support period activation

4. Client Responsibilities

To ensure timely delivery, clients must:

• Content: Provide all text, images, videos, logos within 3 business days of request
• Feedback: Review deliverables and provide feedback within 5 business days
• Access: Provide necessary server access, API keys, third-party accounts
• Decisions: Make timely decisions on design choices and features
• Availability: Be available for scheduled meetings and calls

Important: Delays in client responsibilities will extend project timeline proportionately.

5. Revision and Approval Process

5.1 Review Period

Each milestone delivery includes a 5 business day review period. During this time, you can:

• Test functionality thoroughly
• Request revisions within package limits
• Report bugs or issues
• Approve the deliverable to proceed

5.2 Included Revisions

• Starter Package: 2 rounds of minor revisions
• Professional Package: 3 rounds of revisions
• Enterprise Package: 5 rounds of revisions

Minor revisions include: text changes, color adjustments, layout tweaks. Major scope changes are quoted separately.

6. Delays and Extensions

6.1 Our Responsibility

If delays occur due to our fault, we will:

• Notify you immediately with explanation
• Provide revised timeline
• Offer reasonable compensation if delay exceeds 7 business days

6.2 Client-Caused Delays

Timeline extensions due to client delays (content, feedback, decisions) will not incur additional charges, but delivery date will be adjusted accordingly.

6.3 Force Majeure

We are not liable for delays caused by circumstances beyond reasonable control, including natural disasters, government actions, internet outages, or public health emergencies.

7. Post-Delivery Support

After final delivery, we provide:

• Starter Package: 3 months bug-fix support
• Professional Package: 6 months technical support
• Enterprise Package: 12 months priority support

Support includes bug fixes, technical assistance, and minor updates. New features or major changes are quoted separately.

8. Digital Delivery Method

Services are delivered digitally via:

• Deployment: Direct deployment to your hosting/servers
• Source Code: Secure file transfer or code repository access
• Documentation: Email or cloud storage links
• Training: Video calls or in-person (if local)

9. Hosting and Infrastructure

Client Hosting: If you provide hosting, deployment is included. We require necessary access details.

Our Hosting: We can arrange hosting at additional cost (quoted separately).

Third-Party Services: Domain registration, SSL certificates, and third-party integrations are client's responsibility unless specifically included in package.

10. Quality Assurance

Before delivery, all projects undergo:

• Functionality testing across devices
• Browser compatibility testing
• Performance optimization
• Security assessment
• Code review and quality checks

11. Acceptance and Sign-Off

Projects are considered delivered and accepted when:

• Client provides written approval via email
• OR review period (5 business days) expires without feedback
• OR project is deployed to production with client's consent

12. Contact for Delivery Queries

For questions about project delivery, timelines, or status updates:

Rather Software House (OPC) Private Limited
Email: yawarratherkhan@gmail.com
Phone: +91 91035 49475
Address: Chinar Colony Srinagar, Zainakote, Srinagar - 190012, Jammu & Kashmir
CIN: U62011JK2025OPC018005

Working Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST
Response Time: Within 24-48 hours